Privaatheidsbeleid

Privacy Policy - Liefde 2.0

Effective Date: 15 September 2024

1. Introduction
Liefde 2.0 values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information in compliance with the General Data Protection Regulation (EU) 2016/679 ("GDPR").

2. Data Controller
Liefde 2.0, located in Amsterdam, is the data controller responsible for processing your personal data. If you have any questions, you can contact us at hello@liefde2.nl.

3. Personal Data We Collect
We may collect the following types of personal data:

  • Identity Data: Name, surname, and contact details.

  • Transaction Data: Purchase history, payment details (processed securely by third-party payment providers).

  • Communication Data: Emails, messages, and other interactions with our customer service.

  • Technical Data: IP address, browser type, and website usage analytics.

  • Marketing Preferences: Your preferences for receiving marketing communications.

4. How We Use Your Data
We use your personal data for the following purposes:

  • Processing and fulfilling orders.

  • Managing customer service inquiries.

  • Sending marketing communications (only with your consent).

  • Improving our website and services through analytics.

  • Complying with legal and regulatory obligations.

5. Legal Basis for Processing
We process your personal data based on the following legal grounds:

  • Contractual necessity: To fulfill your orders.

  • Legal obligations: To comply with tax and accounting regulations.

  • Legitimate interests: For customer service and website improvements.

  • Consent: For marketing communications (you can withdraw consent at any time).

6. Data Sharing and Third Parties
We do not sell your personal data. However, we may share your information with:

  • Payment service providers (e.g., Stripe, PayPal) for transaction processing.

  • Logistics partners for order delivery.

  • IT and analytics providers to enhance our website.

  • Authorities if legally required.

7. Data Retention
We store your data only as long as necessary for its intended purpose:

  • Order and transaction data: Retained for 7 years for tax compliance.

  • Customer service inquiries: Retained for 2 years.

  • Marketing data: Retained until you withdraw consent.

8. Your Rights
Under the GDPR, you have the following rights:

  • Access: Request a copy of your data.

  • Correction: Correct inaccurate data.

  • Erasure: Request deletion of your data.

  • Restriction: Limit data processing under certain conditions.

  • Portability: Request your data in a structured format.

  • Objection: Object to processing based on legitimate interests.

  • Withdraw consent: Stop receiving marketing communications.

To exercise your rights, contact us at hello@Liefde2.nl.

9. Cookies and Tracking Technologies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

 

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

10. Security Measures
We implement industry-standard security measures to protect your personal data. However, no system is 100% secure, so we encourage safe online practices.

11. Changes to This Policy
We may update this Privacy Policy periodically. Any significant changes will be communicated via our website or email.

12. Contact Information
If you have any questions or concerns about this Privacy Policy, please contact us at:

Liefde 2.0
hello@Liefde2.nl